Published inService Design-in’·Jul 18Service Design-in’ at Now FosterAn asynchronous interview with Jan Blum, co-founder of Impossible Ideas and Venture Design Director at Now Foster Q: Ciao Jan, please introduce yourself. A: I’m a co-founder of a public sector venture studio called Impossible Ideas Inc. …Service Design6 min readService Design6 min read
Jun 3Renaming Service Recipes lean style222Joe RobersonI was part of the team that helped with the launch of the Service Recipes and now, for afar, I…I was part of the team that helped with the launch of the Service Recipes and now, for afar, I totally agree with you that the title doesn't convey enough of what these guides are. I am so happy to see this is still being used.1 min read1 min read
Published inService Design-in’·Jan 11Service Design-in’ at KaldaAn asynchronous interview with Charlotte Fountaine, co-founder and Service Designer of Kalda. Q: Ciao Charlotte, please introduce yourself. A: I’m Charlotte, I’m the co-founder and Service Designer of Kalda, the LGBTQIA+ mental wellbeing app. My co-founder Daniel and I started Kalda 2 and a half years ago. It was September…Service Design8 min readService Design8 min read
Published inService Design-in’·Dec 13, 2022Service Design-in’ at Cancer Research UKAn asynchronous interview with Snezh Halacheva, Lead Service Designer at Cancer Research UK (CRUK). Q: Ciao Snezh, please introduce yourself. A: Hi. I’m Snezh Halacheva and I am the Lead Service Designer at Cancer Research UK (CRUK for short). I’m responsible for leading the Service Design capability at the charity…Service Design11 min readService Design11 min read
Published inService Design-in’·Jun 7, 2022Service Design-in’ at PagoPAAn asynchronous interview with Agata Brilli, a Service and Information Designer at PagoPA. Q: Ciao Agata, please introduce yourself. A: Hi! I’m Agata and I like to describe myself as a service-information designer because I have a passion for analysing, processing and visualising data to address complex service design challenges…Service Design9 min readService Design9 min read
Published inService Design-in’·Apr 10, 2022Service Design-in’ at Barnardo’sAn asynchronous interview with Amy Ricketts, an Experienced Service Designer at Barnardo’s Q: Ciao Amy, please introduce yourself. A: My name is Amy Ricketts, I’m an Experienced Service Designer at Barnardo’s; a children’s health and social care charity. Q: What does Barnardo’s do? A: Barnardo’s is the UK’s biggest children’s…Service Design7 min readService Design7 min read
Published inService Design-in’·Apr 6, 2022Service Design-in’ at Hackney CouncilAn asynchronous interview with Rahma Mohamed, Service Designer at Hackney Council in London Q: Ciao Rahma, please introduce yourself. A: My name is Rahma Mohamed. I’m a Service Designer working at Hackney Council. Q: What does your organisation do? The London Borough of Hackney is a London borough in Inner…Service Design6 min readService Design6 min read
Published inService Design-in’·Apr 1, 2022Service Design-in’ at IED BarcelonaAn asynchronous interview with Manuela Procopio, Managing Director at the Management & Design Strategies School at IED Barcelona. Q: Ciao Manuela, please introduce yourself. A: I am Manuela Procopio. I’m a Service and Strategic Designer. In 2012 I co-founded We Push (www.wepush.co) a Service Design consultancy that operates in South…Service Design5 min readService Design5 min read
Published inService Design-in’·Jan 10, 2022Service Design-in’ at PlutoAn asynchronous interview with Giulio Fagiolini, Head of Design at Pluto. Q: Ciao Giulio, can you please introduce yourself? A: Hi there, my name is Giulio and I’m an Italian immigrant living in London. I’m currently leading design at Pluto, where my official role title is Head of Design. We’re…Service Design8 min readService Design8 min read
Published inService Design-in’·Jan 10, 2022Service Design-in’ at TescoAn asynchronous interview with Mauro D’Alessandro, Design Lead at Tesco. Q: Ciao Mauro, please introduce yourself. A: My name is Mauro D’Alessandro, I’m a Design Lead in the Technology department at Tesco Stores, I now manage a team of 5 Seniors (1 SD, 2 UX, 1 UI and 1 Researcher)…Service Design8 min readService Design8 min read
